Refund policy

We have a 7-day return policy (excluding Saturdays and Sundays), which means you have 7 business days after receiving your item to request a return.

For example, if your order is delivered on 1 October, you must submit your return request no later than 7 October. Return requests made on or after 8 October will not be accepted. If a Saturday or Sunday falls within the return period, those days are not counted toward the 7-day limit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us on WhatsApp within 7 business days of delivery. Once your return is accepted, we will come and collect the item from you ourselves — you don't need to send it anywhere. Return requests not made on WhatsApp within this period will not be accepted. For any return-related questions, you can also email us at dragoncitymartt@gmail.com.

Damages and issues
Please inspect your order on delivery and contact us immediately on WhatsApp if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Personalised items (custom name laser printing)
Items with a custom name or text are made specially for you. They are paid in advance (Easypaisa, JazzCash or bank transfer — details are shown in your cart) and cannot be returned, exchanged or refunded. Please check the spelling of your text carefully before ordering — we print exactly what you write.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your returned item and let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your refund was approved, please contact us at dragoncitymartt@gmail.com.