Shipping policy

Order Processing:

All orders are processed within 24 to 48 hours (1–2 business days) after order placement.

Delivery Coverage:

We currently deliver exclusively to Islamabad and Rawalpindi. Orders from outside these cities will not be processed.

Shipping Courier & Cash on Delivery (COD):

All deliveries and Cash on Delivery payments are managed through our official logistics partner, PostEx.

Delivery Time:

• Standard Delivery: 1 to 2 business days for both Islamabad and Rawalpindi once dispatched through PostEx.

• Deliveries are conducted by PostEx riders during regular working days.

Shipping Charges:

Shipping rates will be automatically calculated and displayed at checkout.

Order Tracking & SMS Alerts:

Once your parcel is handed over to PostEx, you will receive a tracking ID via SMS. You can track your shipment directly using the PostEx tracking system.

Customer Support:

For any order or shipping queries, please contact us at dragoncitymartt@gmail.com.